Questions
Asked on every first call.
Ten questions, answered the way we answer them on the phone. If yours is not here, it is a twenty-minute call away.
01How long does a custom home take?
Twenty-two to thirty weeks on site after permits, plus six to ten weeks of design and plan check before that. Lot 14 in Almaden ran exactly 26 weeks; the case study on our projects page shows the house at weeks 3, 10 and 26.
02Do you give a price before a site visit?
No. Every lot, soil report and house is different, and a number given from a desk is a guess that becomes a disappointment. After a one-hour walk we give a written scope and schedule; the proposal follows within two weeks.
03Can we live in the house during an addition or remodel?
For additions, almost always: we build from the outside in and the connecting wall comes down last. For whole-home remodels it depends on the plan; about half our clients stay, usually in a sealed wing with a working bath.
04Who will be on site each day?
One superintendent on every job, the same framing crew from sill plates to trim, and licensed subcontractors we have used since 2015 for roofing, electrical, plumbing and HVAC. You will know every name.
05Who pulls the permits?
We do. Drawings, Title 24 forms, soils letter, submittal and every plan-check response. San Jose plan check runs about 30 business days for an ADU and 8 to 12 weeks for a new home.
06What is your warranty?
Ask about workmanship and product coverage. The applicable terms and conditions belong in your written proposal.
07How do change orders work?
Any change after the selections list is signed is written up with its effect on the schedule before it happens. On our last ten jobs the average was 1.4 change orders, and most were requested by the owners.
08What hours do you work?
Our crews work 7:30 to 4:30. Site visits are by arrangement, so call to confirm availability.
09Do you offer financing?
Financing is available through our lending partner, with terms discussed after your site visit. We will introduce you once the scope is written so the conversation is about a real project.
10Which areas do you serve?
San Jose and the towns around it: Campbell, Los Gatos, Saratoga, Willow Glen, Almaden, Cambrian Park and Rose Garden. Further than Los Gatos we will say so on the phone.
Ask the eleventh.
Call or write