Straight answers.

Repairs: a diagnostic visit, quoted when you book and credited against the work if you go ahead. Planned jobs (repipes, heaters, remodel rough-ins) get a free site visit and a written scope.

Call to check the next available visit in Fremont, Newark, Union City or Milpitas. We confirm the arrival window when booking.

We text ahead if a job runs long. If we miss the two-hour window without texting, the diagnostic is on us.

For the first visit, yes, so we can show you the shut-off and the problem. For a planned job you can leave us a key after day one if you prefer.

Because every house is different and a number online is either padded or wrong. Repairs are quoted on site before we start; planned work gets a written scope after we have looked.

We do, with the City of Fremont, for water heaters, repipes and sewer work. We book the inspection and the sticker goes on before we close the invoice.

Yes, through our lending partner, for repipes, heaters and sewer laterals. Terms come after the site visit. See the financing page.

Two years on our labor, in writing on the invoice. Parts carry the maker’s warranty, which we register for you on heaters.

Garage wall nearest the street, the front hose-bib riser, or the box by the sidewalk. We label it on every visit. Read the burst-pipe article for the ten-minute version.

Yes, around 8 to 12 grains per gallon. Drain or flush your heater once a year. We can put a date on the tank.

No. Cold water every evening, hot water from day two. Two to four days for a typical three-bath house.

All of Fremont: Niles, Centerville, Irvington, Mission San Jose, Warm Springs, Ardenwood, Glenmoor, Brookvale, plus Newark, Union City and Milpitas.