Who shows up
Local plumbing services in Fremont.
Ray Castellano started Brightwater with one van and a pager. Thirteen years on there are seven of us, four vans, and the same rule: quote first, then work.
The story
Started on a Sunday night, in Niles.
Brightwater Plumbing is a fictional Fremont plumbing business in this showcase. This space is reserved for the owner’s introduction, team details and verified experience.
The first call was a burst pipe in Niles on a Sunday night. Ray fixed it, charged the Sunday rate he'd have charged on Monday, and the family still calls. They sent their neighbors, too. That's how most of our customers arrived.
Today the shop is on Thornton Avenue in Centerville. Seven of us, four vans stocked for the common jobs, and two techs on call every night. Ray still takes the Saturday morning calls himself.
The crew
Meet the people behind the work.
You get a text with the name and photo of whoever's coming before they arrive.
- Ray CastellanoOwner, C-36 license holder · 24 years on the tools
- Marisol CastellanoDispatch and scheduling · the voice at 3 am
- Dev AnandLead tech · water heaters and gas
- Tyler OkaforTech · drains, sewer camera and jetting
- Jess RuizTech · leak detection and repipes
- Sam NguyenApprentice · third year
- Luis HerreraTiler and patcher · puts the walls back
License and insurance
The paperwork, up front.
- Lic #1072318 · C-36 PlumbingCSLB-style license, sample. Active, no disciplinary actions.
- Bonded and insured$25,000 contractor's bond, $2M general liability, workers' comp for every tech.
- Background-checkedEvery tech, every year. Drug-tested before hiring.
- Permits pulled, alwaysWater heaters, repipes, gas and sewer are permitted with the city and inspected.
Guarantee
Workmanship coverage, explained in writing.
- Workmanship terms
If something we installed or repaired fails because of how we did it, we come back and fix it at no charge.
- Parts, the manufacturer's term
Water heaters, fixtures and valves carry their own warranty. We register it for you and handle the claim.
- Drains, thirty days
A line we cleared backs up within a month? We re-clear it free and camera it to find out why.
Still have water where it shouldn't be?
Tell us what’s wrong. We’ll explain the next step.
Call to describe the problem and check availability. We explain the proposed work and cost before repairs begin.